How Can We Help?
Find quick answers below or reach out to our friendly support team!
Contact Us
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Quick Start Guide
How do I get started?
- Download the app from App Store or Google Play
- Choose your language
- Select topics you want to learn
- Download topics (one-time, then offline forever!)
- Start matching cards and learning!
Do I need to create an account?
Nope! No account, no login, no personal info needed. Just download and start learning!
Can I use it offline?
Yes! After downloading topics once, use the app anywhere — no internet needed! Perfect for car rides, flights, or anywhere!
How It Works
What's the learning system?
It's simple and fun! Here's how:
- Flip cards to find matching pairs
- Match pairs and learn new English words
- See an interactive flashcard with each match
- Listen to native pronunciation
- Progress through levels as your skills grow
Tip: Memory matching is one of the most effective ways to build vocabulary — active recall strengthens long-term memory!
Who is this app for?
Learners of all ages! We have content tailored for every level:
- Ages 4-5: Animals, Colors, Fruits, Numbers
- Ages 6-8: School Objects, Family, Actions, Daily Activities
- Ages 9-12: Food, Places, Feelings, Daily Conversation
- Ages 13-18: Technology, Social Life, Emotions, School & Exams
- Adults: Work, Travel, Business, Conversations
How many words can I learn?
500+ English words across
18+ topics! Each word comes with:
- Beautiful illustrations
- Native speaker audio
- IPA pronunciation guides
- Translations in your language
- Example sentences
For Parents
Is this app safe for my child?
Yes! The app is designed with children's safety in mind:
No personal data collected from children
No chat or messaging features
No inappropriate content — 100% educational
No ads targeted at children
Parental controls supported for in-app purchases
How do I manage in-app purchases?
We recommend enabling parental controls on your child's device:
- iPhone/iPad: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases
- Android: Google Play Store → Settings → Authentication → Require authentication for purchases
Troubleshooting
Topics won't download?
Try these quick fixes:
- Check your internet connection
- Make sure you have enough storage space
- Close and restart the app
- Download one topic at a time
Still stuck? Email us at support@teelyshop.com
No sound?
Check these:
- Device volume is up
- Sound enabled in app settings
- Silent mode is off
- Restart the app
How do I reset progress?
Uninstall and reinstall the app. Note: This will reset all your levels and learning progress!
Warning: Make sure you really want to start over!
Feedback & Ideas
Got an idea for a new feature?
We'd love to hear it! Email us at support@teelyshop.com with:
- Your idea
- Why it would be helpful
- Any additional details
Found a bug?
Help us fix it! Send us:
- What happened
- Your device & OS version
- Screenshots (if possible)
- Steps to reproduce
Still Need Help?
Our friendly support team is here for you!
Email Support
We typically reply within 24 hours
Last Updated: February 6, 2026
Teely Shop